Where is my progress saved?
On the device you play on. Deleting the app removes it, so please don’t do that unless you mean to start again.
All support
Break It Down! support
Something not working, or got an idea? Email us. It helps to say which phone or tablet you’re on and what happened just before the problem.
I bought something and it didn’t arrive
Open the Gem Store in the game and tap Restore purchases. If that doesn’t fix it, email us with the date of the purchase and we’ll sort it out.
How do I start again from scratch?
Open Settings on the home screen and tap Reset Progress. Your levels, stars, best scores, coins, weapons and upgrades go, and you can’t get them back. Gems, doors you own and anything else from the Gem Store stay.
An advert didn’t play
Adverts need an internet connection. A VPN or an ad blocker can stop them too, because they block Google’s adverts. You can still play without them. You just won’t get the extra that the advert would have given you.
How do I change my advert choices?
In the UK and EU, open Settings in the game and tap Ad Choices. On iPhone you can also change whether the game may track you in your iPhone’s Settings, under Privacy & Security, then Tracking.
The screen shakes or flashes too much
Open Settings and turn on Reduce motion or Reduce flashing. Reduce motion stops the camera shaking and zooming. Reduce flashing calms the lights and alarms that blink, and softens the flash when you hit something.
Still stuck? Tell us what happened and which device you’re on.
Email usBreak It Down! doesn’t collect anything about you itself. The adverts you choose to watch come from Google. You can read its section of our privacy policy.